Privacy Policy
Last updated: September 25, 2026
This Privacy Policy explains how Cybasoft collects, uses, stores, and discloses information when you visit cybasoft.com, contact us, submit a support request, or use our chat feature.
By using the website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will request it separately.
Information We Collect
We collect information you provide directly, information created when you use our services, and limited technical information necessary to operate and secure the website.
- Contact and support requests: name, email address, company, phone number, subject, project details, selected services, desired timeline, and any other information you submit.
- Chat: email address, name, phone number, page URL, chat messages, ratings, feedback, and the date and time of the conversation. We may also collect your IP address and browser user-agent for security and support operations.
- Technical information: IP address, browser and device information, referring page, request timestamps, and server log information.
- Cookies and local storage: essential session and security cookies, and a chat session identifier stored in your browser's local storage so a conversation can be resumed.
- reCAPTCHA: where enabled, Google reCAPTCHA may collect information about your device, browser, and interaction with the site to detect abuse. See Google's Privacy Policy.
How We Use Your Information
- Provide, operate, maintain, and secure the website and chat service.
- Respond to inquiries, support requests, and chat messages.
- Route and manage requests through our support and customer relationship systems.
- Monitor performance, troubleshoot errors, and prevent spam, fraud, and abuse.
- Comply with legal obligations and enforce our agreements.
- Send service-related communications. We will send promotional communications only where permitted and provide an applicable opt-out method.
Log Files
Our hosting and application systems may create logs containing IP addresses, browser information, request paths, timestamps, referring pages, and error details. We use these logs to operate, secure, and improve the website. Log data may be associated with other information when needed to investigate security or service issues.
Cookies and Similar Technologies
We use essential cookies for sessions, security, and site functionality. The chat widget uses browser local storage for its session identifier. We do not currently use the website to serve behavioral advertising or knowingly sell personal information. When reCAPTCHA is enabled, Google may use cookies or similar technologies as described in its own policies. See our Cookie Policy for additional information.
How We Share Information
Information is accessed by authorized Cybasoft personnel and processed within Cybasoft-operated systems for the purposes described in this policy. We do not sell personal information or share it for cross-context behavioral advertising based on the current website implementation.
- Google reCAPTCHA: when enabled, for abuse prevention.
We may also disclose information when required by law, to protect rights and safety, to investigate abuse, or as part of a business transfer.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including responding to requests, providing support, maintaining business records, resolving disputes, and meeting legal obligations. Retention periods vary by the type and sensitivity of the information.
We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Privacy Rights
Depending on where you live and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of your personal information, and to object to or restrict certain processing. You may also have the right to withdraw consent where processing is based on consent.
California Privacy Rights
If the California Consumer Privacy Act applies to you, you may have rights to know what personal information we collect and use, request deletion or correction, and opt out of sale or sharing. We do not sell or share personal information for cross-context behavioral advertising based on our current practices. We will not discriminate against you for exercising applicable privacy rights. Requests may generally be submitted using the contact information below, and we may need to verify your identity before responding. California requests are generally answered within 45 days, subject to lawful extensions.
European Privacy Rights
If the General Data Protection Regulation applies to you, our legal bases may include performing a contract, pursuing legitimate interests, complying with legal obligations, and obtaining consent where required. You may have rights to access, rectify, erase, restrict, object to, or port your personal data. You may also lodge a complaint with your local data protection authority. We generally respond to valid requests within one month, subject to lawful extensions.
Children's Information
Our website is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can review and delete it where appropriate.
International Processing
Our service providers may process information in countries other than your own. Where required, we will use appropriate safeguards for international transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.
Contact Us
If you have questions or want to exercise an applicable privacy right, please contact us at:
Email: info@cybasoft.com
Phone: +1 (443) 620-4620
Address: Elkridge, MD
